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Different Negotiation Styles
Your prospects will have different personalities and different ways in which they negotiate. Learn the five most common...
Ditch The Pitch Approach
Prospects dislike the sales person who talks forever about themselves, their company and their products and services. It’s...
Don’t Talk About Your Solutions Too Early On
Learn when the right time is to reveal your solutions. Talk about them too early on and you’ll...
Emotional Clients And Colleagues
Emotional clients and colleagues can affect the workplace. This video training is a guide for managing emotional clients...
ESOL – English As A 2nd Language In 1 Minute
How to communicate with people whose second language is English or when their English language skills need improvement....
Features And Benefits In 1 Minute
This one-minute video highlights the difference between a feature and a benefit. It explores how important it is...
First Contact Resolution
Reports show 12% of customers will leave a company if it takes two or more calls to resolve...
From Sales Person To Trusted Advisor
The holy grail for a sales person is when you are referred to as a trusted advisor. Learn...
Funnel Questions In 1 Minute
This one-minute video explains how to use funnel questions to get more detail and increase the confidence of...
Great Customer Service Tips In 1 Minute
This one-minute video explains five ways you can provide great customer service....
Handling Objections – “That Costs Too Much”
We’re always faced with price objections. Learn the exact phrase to use when responding to this objection. This...
Handling Objections – Price Objection Or Price Shock
If your prospect gasps in disbelief when you reveal the price then you’ve basically got to start your...