Consultative Selling Skills – Why Use This Approach?
The days of “show up and throw up” are over. Today’s modern day buyer wants a “good listening...
Coping Under Fire On The Front Line In 1 Minute
Many people working on the front line in call centers, receptions or retail experience abusive or angry people....
Craft a Value Proposition
Great value propositions highlight your service or product and how it specifically benefits potential customers. This online sales...
Creating A Sense of Urgency In The Sale
If there’s no pressing need or no urgency then there will be no sale. Discover how to create...
Customer Effort In 1 Minute
This one-minute video explains what customer effort is, what a customer effort score means and four ways to...
Customer Service Recovery (HEARD) In 1 Minute
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining customer....
Customer Win Back Techniques
Businesses rely on their customers to remain in business. Research shows businesses have a much greater chance of...
Dealing With A Silent Colleague Or Customer In 1 Minute
This one-minute video provides tips to help open communication up with colleagues, co-workers or customers who don’t respond...
Dealing With Know-It-All Customers In 1 Minute
This one-minute video demonstrates how to handle customers or colleagues who think they know better and have lots...
Dealing With Non-Stop Talking Customers In 1 Minute
This one-minute video provides some tips on how to deal with customers who like to talk and how...
Deliver Rich and Engaging Presentations
Not everyone is comfortable giving presentations, but sometimes it is part of the job. This public speaking training...
Different Negotiation Styles
Your prospects will have different personalities and different ways in which they negotiate. Learn the five most common...