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1 Lessons • 5 Minutes
Consultative Selling Skills – The PULSE Model
Learn how to structure your sales interactions by using the PULSE consultative selling model. This...
1 Lessons • 3 Minutes
Consultative Selling Skills – Why Use This Approach?
The days of “show up and throw up” are over. Today’s modern day buyer wants...
1 Lessons • 1 Minutes
Coping Under Fire On The Front Line In 1 Minute
Many people working on the front line in call centers, receptions or retail experience abusive...
6 Lessons • 20 Minutes
Craft a Value Proposition
Great value propositions highlight your service or product and how it specifically benefits potential customers....
1 Lessons • 3 Minutes
Creating A Sense of Urgency In The Sale
If there’s no pressing need or no urgency then there will be no sale. Discover...
1 Lessons • 1 Minutes
Customer Effort In 1 Minute
This one-minute video explains what customer effort is, what a customer effort score means and...
1 Lessons • 1 Minutes
Customer Service Recovery (HEARD) In 1 Minute
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining...
5 Lessons • 9 Minutes
Customer Win Back Techniques
Businesses rely on their customers to remain in business. Research shows businesses have a much...
1 Lessons • 1 Minutes
Dealing With A Silent Colleague Or Customer In 1 Minute
This one-minute video provides tips to help open communication up with colleagues, co-workers or customers...
1 Lessons • 1 Minutes
Dealing With Know-It-All Customers In 1 Minute
This one-minute video demonstrates how to handle customers or colleagues who think they know better...
1 Lessons • 1 Minutes
Dealing With Non-Stop Talking Customers In 1 Minute
This one-minute video provides some tips on how to deal with customers who like to...
10 Lessons • 28 Minutes