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A Positive Response To Customers In 1 Minute
This one-minute video describes how to change a potentially negative response to sounding more positive when dealing with...
Abusive Customers
Dealing with abusive customers is never easy. This video training is a guide for managing abusive customers. Viewers...
Abusive Customers In 1 Minute
Abusive customers may swear at you, call you names or even threaten you. This one-minute video outlines a...
Acknowledge Customer Contact In 1 Minute
Customers just want to know what is happening. If you acknowledge a customer’s initial enquiry or visit as...
Adding Value In 1 Minute
Things like sharing additional benefits, mentioning special offers and providing additional information can all add value to the...
Advanced Difficult Customer Techniques
Buckling under the pressure of the difficult customer is a risk every customer service professional must face from...
Answering The Telephone
An unprofessional customer service representative can damage a company’s brand. This course teaches customer service personnel the impact...
Apologizing For Delays In 1 Minute
This one-minute video provides four tips to help you apologize for delays when dealing with customers or colleagues....
Asking For The Business In 1 Minute
Closing the sale is a skill that can be a lot easier than most people think. Often, it’s...
Avoiding Escalations In 1 Minute
This one-minute video covers some of the key points around avoiding having to escalate a call or conversation...
Award Winning Outbound Calling
Outbound calls are an effective method for acquiring and retaining customers. Yet, with only a few seconds to...
Award Winning Social Media Interactions
Social media interactions are a vital aspect of a company’s brand, impression, and customer relations. This means businesses...