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Positive Affirmation In 1 Minute
This one-minute video explains the reasons and ways to provide the customer with a positive initial response to...
Positive First Impressions
Offering a positive first impression is vital to business. This course teaches customer-facing employees how a positive attitude...
Positive First Impressions In 1 Minute
This one-minute video explores how to create a positive first impression. There are some basic things to avoid...
Powerful Phrases At Work In 1 Minute
This one-minute video explains seven phrases to help you sound more powerful at work with customers and colleagues....
Pre Call Planning & Objective Setting
If you fail to plan you’re planning to fail. Make sure your calling sessions have focus and objectives...
Pre-Meeting Mindset & Objective Setting
Before you meet with your prospect you need to have a solid plan in place. This lesson covers...
Professional Telephone Greeting In 1 Minute
This one-minute video demonstrates how to offer a professional telephone greeting. Learn the key components of how to...
Prospecting – Keeping In Touch Without Stalking
Just how often should you communicate with your prospects and clients? You don’t want to bug them, but...
Prospecting – Why You Should Lose “Touching Base”
A lot of sales professionals use “touching base” when they contact decision makers who don’t return calls. Here’s...
Pull vs. Push Selling
No one likes a pushy, “me, me, me” sales person. Instead, the top sales people pull out the...
Qualifying Decision Makers
Not all decision makers are created equal! You need to ensure they have the authority, the need and...
Questioning Skills
It is imperative to ask the right questions when engaging with customers. One negative experience is all it...