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Managing Upset Customers
Working with upset customers takes skill and finesse. With the right training, you can learn how to address...
Mentally Preparing For The Sale
Before a sales interaction you must be prepared and you must also make certain that your mind-set is...
Moments Of Truth In 1 Minute
Every contact with a customer is a moment of truth and when something doesn’t go well, you define...
Negotiation – A Vital Skill
Closing the deal is one thing, but is it a good deal where your company makes enough margin?...
Negotiation – Bargaining For Outcomes
The process of bargaining is when you and your prospect give and take. Discover the three key principles...
Negotiation Skills
Negotiating is an important skill in one’s personal and professional life. During negotiation, it is important to keep...
Negotiation Skills In 1 Minute
This one-minute video provides some tips to remember when negotiating....
Negotiation Skills: Managing The Discussion
Within a negotiation a lot of your success will be determined on how well you are prepared. Learn...
Negotiation Skills: Proposing Solutions
After you have completed your fact find and unearthed the needs of your customer, you must make some...
Negotiation: The 4 Possible Outcomes
Do you understand what the four possible outcomes of a deal are? They each have pros and cons...
Never Ask This Question When Closing
This lesson tells you about a commonly asked question by sales people you must avoid. You must under...
Objection Handling (Feel Felt Found) In 1 Minute
This one-minute video highlights three tips for handling sales objections....