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5 Lessons • 15 Minutes
Managing Upset Customers
Working with upset customers takes skill and finesse. With the right training, you can learn...
1 Lessons • 3 Minutes
Mentally Preparing For The Sale
Before a sales interaction you must be prepared and you must also make certain that...
1 Lessons • 1 Minutes
Moments Of Truth In 1 Minute
Every contact with a customer is a moment of truth and when something doesn’t go...
1 Lessons • 4 Minutes
Negotiation – A Vital Skill
Closing the deal is one thing, but is it a good deal where your company...
1 Lessons • 3 Minutes
Negotiation – Bargaining For Outcomes
The process of bargaining is when you and your prospect give and take. Discover the...
11 Lessons • 10 Minutes
Negotiation Skills
Negotiating is an important skill in one’s personal and professional life. During negotiation, it is...
1 Lessons • 1 Minutes
Negotiation Skills In 1 Minute
This one-minute video provides some tips to remember when negotiating....
1 Lessons • 4 Minutes
Negotiation Skills: Managing The Discussion
Within a negotiation a lot of your success will be determined on how well you...
1 Lessons • 4 Minutes
Negotiation Skills: Proposing Solutions
After you have completed your fact find and unearthed the needs of your customer, you...
1 Lessons • 4 Minutes
Negotiation: The 4 Possible Outcomes
Do you understand what the four possible outcomes of a deal are? They each have...
1 Lessons • 4 Minutes
Never Ask This Question When Closing
This lesson tells you about a commonly asked question by sales people you must avoid....
1 Lessons • 1 Minutes