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Questioning Skills
It is imperative to ask the right questions when engaging with customers. One negative experience is all it...
Questioning Skills In 1 Minute
Understanding which questions to ask when is important when it comes to communicating with customers or colleagues. Open...
Remarkable Customer Service
The key difference between a thriving company and a struggling company is their quality of customer service. This...
Retail Face To Face Sales
To many customers, the salesperson is the face of the business, which consequently impacts their impression of the...
Service Orientation In 1 Minute
This one-minute video explains four ways you can be more service oriented. Service orientation is focusing on helping...
Service Requests
When working with service requests, it’s important to listen to the customer, capture the inquiry, and respond to...
Stress Response (Fight Flight Freeze) In 1 Minute
This one-minute video explains how to help overcome the natural stress response: Flight, Fight or Freeze. A simple...
Taking Initiative
It’s a lot easier to sit in the back seat, or to procrastinate and let things pile up,...
Taking Ownership In 1 Minute
Every person can and should be responsible for ensuring customers get the best service possible. This one-minute video...
Telephone Hold Standards In 1 Minute
This one-minute video explores the components of how to professionally put someone on hold over the telephone....
Telephone Transfers In 1 Minute
This one-minute video shows you how to make a professional telephone transfer....
Verbal Holding In 1 Minute
Verbal Holding is a service technique to help keep the caller informed while you research an answer. Learn...