Browse Courses
Find the titles that fit your needs best. Search and filter below to find courses on a specific topic, industry, or workplace.
7 Lessons • 9 Minutes
Questioning Skills
It is imperative to ask the right questions when engaging with customers. One negative experience...
1 Lessons • 1 Minutes
Questioning Skills In 1 Minute
Understanding which questions to ask when is important when it comes to communicating with customers...
8 Lessons • 36 Minutes
Remarkable Customer Service
The key difference between a thriving company and a struggling company is their quality of...
9 Lessons • 10 Minutes
Retail Face To Face Sales
To many customers, the salesperson is the face of the business, which consequently impacts their...
1 Lessons • 1 Minutes
Service Orientation In 1 Minute
This one-minute video explains four ways you can be more service oriented. Service orientation is...
5 Lessons • 8 Minutes
Service Requests
When working with service requests, it’s important to listen to the customer, capture the inquiry,...
1 Lessons • 1 Minutes
Stress Response (Fight Flight Freeze) In 1 Minute
This one-minute video explains how to help overcome the natural stress response: Flight, Fight or...
7 Lessons • 9 Minutes
Taking Initiative
It’s a lot easier to sit in the back seat, or to procrastinate and let...
1 Lessons • 1 Minutes
Taking Ownership In 1 Minute
Every person can and should be responsible for ensuring customers get the best service possible....
1 Lessons • 1 Minutes
Telephone Hold Standards In 1 Minute
This one-minute video explores the components of how to professionally put someone on hold over...
1 Lessons • 1 Minutes
Telephone Transfers In 1 Minute
This one-minute video shows you how to make a professional telephone transfer....
1 Lessons • 1 Minutes