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No Blame Apology In 1 Minute
This one-minute microlearning course explains what a “No blame apology” is and how to phrase one....
Open And Closed Questions In 1 Minute
This one-minute video provides an understanding on how to use the right question type with customers....
Operations Management: Role Of The Customer And Supplier
The relationship between customers and businesses is symbiotic. Businesses need customers to survive, and customers need businesses to...
Outbound Calling
Making outbound calls is an important part of commerce. Outbound calls are often made to either acquire new...
Outbound Calling In 1 Minute
Making outbound calls can be a stressful part of a customer-facing role. This one-minute video examines a few...
Perfecting The Customer Experience
The drive for convenience has changed in the past 30 years which means businesses must design and sell...
Permission To Ask Questions In 1 Minute
When we need to get information from a customer, it’s normally so we can make our lives easier...
Positive Affirmation In 1 Minute
This one-minute video explains the reasons and ways to provide the customer with a positive initial response to...
Positive First Impressions
Offering a positive first impression is vital to business. This course teaches customer-facing employees how a positive attitude...
Positive First Impressions In 1 Minute
This one-minute video explores how to create a positive first impression. There are some basic things to avoid...
Powerful Phrases At Work In 1 Minute
This one-minute video explains seven phrases to help you sound more powerful at work with customers and colleagues....
Professional Telephone Greeting In 1 Minute
This one-minute video demonstrates how to offer a professional telephone greeting. Learn the key components of how to...