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1 Lessons • 1 Minutes
No Blame Apology In 1 Minute
This one-minute microlearning course explains what a “No blame apology” is and how to phrase...
1 Lessons • 1 Minutes
Open And Closed Questions In 1 Minute
This one-minute video provides an understanding on how to use the right question type with...
5 Lessons • 12 Minutes
Operations Management: Role Of The Customer And Supplier
The relationship between customers and businesses is symbiotic. Businesses need customers to survive, and customers...
11 Lessons • 10 Minutes
Outbound Calling
Making outbound calls is an important part of commerce. Outbound calls are often made to...
1 Lessons • 1 Minutes
Outbound Calling In 1 Minute
Making outbound calls can be a stressful part of a customer-facing role. This one-minute video...
6 Lessons • 39 Minutes
Perfecting The Customer Experience
The drive for convenience has changed in the past 30 years which means businesses must...
1 Lessons • 1 Minutes
Permission To Ask Questions In 1 Minute
When we need to get information from a customer, it’s normally so we can make...
1 Lessons • 1 Minutes
Positive Affirmation In 1 Minute
This one-minute video explains the reasons and ways to provide the customer with a positive...
7 Lessons • 9 Minutes
Positive First Impressions
Offering a positive first impression is vital to business. This course teaches customer-facing employees how...
1 Lessons • 1 Minutes
Positive First Impressions In 1 Minute
This one-minute video explores how to create a positive first impression. There are some basic...
1 Lessons • 1 Minutes
Powerful Phrases At Work In 1 Minute
This one-minute video explains seven phrases to help you sound more powerful at work with...
1 Lessons • 1 Minutes