Occupational Skills: Customer Service Library

One of the most critical factors in cultivating successful business relationships is building customer rapport. Yet far too...

This one-minute video shows employees how to overcome indifference when working with customers....

Research shows without good customer communication, one customer’s isolated problem evolves into multiple problems. This course teaches those...

Whether you’re in a role which interacts directly with clients and customers, or you’re simply interested in engaging...

Live chats are increasingly becoming the primary mode of engaging with customers who want answers quickly. But, unless...

This one-minute video looks at five basic tips to providing a good customer experience through live web webchat....

This one-minute video explains some ways to help make another person’s day. This could be a customer, work...

Quality customer service is rooted in managing a customer’s needs. To do that well, as this course shows,...

Every customer has their own reason for complaining. As a customer-facing employee your job is to help manage...

Working with upset customers takes skill and finesse. With the right training, you can learn how to address...

Some people are projecting that Microsoft Teams will be the new operating system for organizations. This video training...

Every contact with a customer is a moment of truth and when something doesn’t go well, you define...