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5 Lessons • 13 Minutes
Improving Customer Rapport
One of the most critical factors in cultivating successful business relationships is building customer rapport....
1 Lessons • 1 Minutes
Indifference In 1 Minute
This one-minute video shows employees how to overcome indifference when working with customers....
5 Lessons • 8 Minutes
Keeping Your Customers Informed
Research shows without good customer communication, one customer’s isolated problem evolves into multiple problems. This...
7 Lessons • 9 Minutes
Know Your Business
Whether you’re in a role which interacts directly with clients and customers, or you’re simply...
4 Lessons • 10 Minutes
Live Chat Etiquette
Live chats are increasingly becoming the primary mode of engaging with customers who want answers...
1 Lessons • 1 Minutes
Live Chat Tips In 1 Minute
This one-minute video looks at five basic tips to providing a good customer experience through...
1 Lessons • 1 Minutes
Make Their Day In 1 Minute
This one-minute video explains some ways to help make another person’s day. This could be...
8 Lessons • 10 Minutes
Managing Customer Needs
Quality customer service is rooted in managing a customer’s needs. To do that well, as...
6 Lessons • 8 Minutes
Managing Difficult Customers
Every customer has their own reason for complaining. As a customer-facing employee your job is...
5 Lessons • 15 Minutes
Managing Upset Customers
Working with upset customers takes skill and finesse. With the right training, you can learn...
5 Lessons • 39 Minutes
Microsoft Teams 2021: Getting Started
Some people are projecting that Microsoft Teams will be the new operating system for organizations....
1 Lessons • 1 Minutes