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A Positive Response To Customers In 1 Minute
This one-minute video describes how to change a potentially negative response to sounding more positive when dealing with...
Abusive Customers
Dealing with abusive customers is never easy. This video training is a guide for managing abusive customers. Viewers...
Abusive Customers In 1 Minute
Abusive customers may swear at you, call you names or even threaten you. This one-minute video outlines a...
Acknowledge Customer Contact In 1 Minute
Customers just want to know what is happening. If you acknowledge a customer’s initial enquiry or visit as...
Adding Value In 1 Minute
Things like sharing additional benefits, mentioning special offers and providing additional information can all add value to the...
Advanced Customer Service
Reports show 22% of all repeat customer service calls to a company involve the same problems that prompted...
Advanced Difficult Customer Techniques
Buckling under the pressure of the difficult customer is a risk every customer service professional must face from...
Answering The Telephone
An unprofessional customer service representative can damage a company’s brand. This course teaches customer service personnel the impact...
Apologizing For Delays In 1 Minute
This one-minute video provides four tips to help you apologize for delays when dealing with customers or colleagues....
Avoiding Escalations In 1 Minute
This one-minute video covers some of the key points around avoiding having to escalate a call or conversation...
Award Winning Social Media Interactions
Social media interactions are a vital aspect of a company’s brand, impression, and customer relations. This means businesses...
Award Winning Telephone Techniques Part 1
There’s nothing worse than calling a business and being put on hold, or more frustrating than that, finding...