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1 Lessons • 1 Minutes
A Positive Response To Customers In 1 Minute
This one-minute video describes how to change a potentially negative response to sounding more positive...
6 Lessons • 10 Minutes
Abusive Customers
Dealing with abusive customers is never easy. This video training is a guide for managing...
1 Lessons • 1 Minutes
Abusive Customers In 1 Minute
Abusive customers may swear at you, call you names or even threaten you. This one-minute...
1 Lessons • 1 Minutes
Acknowledge Customer Contact In 1 Minute
Customers just want to know what is happening. If you acknowledge a customer’s initial enquiry...
1 Lessons • 1 Minutes
Adding Value In 1 Minute
Things like sharing additional benefits, mentioning special offers and providing additional information can all add...
8 Lessons • 10 Minutes
Advanced Customer Service
Reports show 22% of all repeat customer service calls to a company involve the same...
7 Lessons • 10 Minutes
Advanced Difficult Customer Techniques
Buckling under the pressure of the difficult customer is a risk every customer service professional...
6 Lessons • 10 Minutes
Answering The Telephone
An unprofessional customer service representative can damage a company’s brand. This course teaches customer service...
1 Lessons • 1 Minutes
Apologizing For Delays In 1 Minute
This one-minute video provides four tips to help you apologize for delays when dealing with...
1 Lessons • 1 Minutes
Avoiding Escalations In 1 Minute
This one-minute video covers some of the key points around avoiding having to escalate a...
8 Lessons • 10 Minutes
Award Winning Social Media Interactions
Social media interactions are a vital aspect of a company’s brand, impression, and customer relations....
7 Lessons • 10 Minutes