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June 2025

June 2025 | Mastery Training Services

News From Mastery Training Services
June 2025 www.mastery.com

Top Picks from Our Library

As we reach the midpoint of 2025, it’s a great time to reflect on the training topics gaining the most traction with employers across industries. We’ve compiled a snapshot of the most popular safety and general business/HR courses companies are prioritizing in their learning programs. Are these high-demand topics part of your training library?

Top Ten Safety-Related Topics

  • Forklift Safety
  • Personal Protective Equipment
  • Lockout/Tagout
  • Electrical Safety
  • EPA Compliance
  • Safety Culture
  • Fire Prevention and Response
  • Hazard Communication
  • Bloodborne Pathogens
  • Fall Protection/Slips, Trips and Falls

Top Five General Business/HR Topics

  • Harassment
  • Employee Orientation
  • Communication
  • Leadership
  • Ethics

Customer Service: De-escalation Techniques For Difficult Customers

Retail workers often find themselves in situations that can escalate into verbal or physical confrontations. This new course educates customer-facing employees about customer service de-escalation techniques for difficult customers.

This training discusses how to calm down a tense situation. Viewers learn how to appropriately offer solutions and alternatives, and when to involve management or security. Employees are shown things to avoid and the importance of applying de-escalation in a retail setting.

For all customer service courses, click here.

This Month's News:

Top Picks from Our Library

Customer Service Training



New Courses 

 

Customer Service: De-escalation Techniques For Difficult Customers


LGBTQ Rights In The Workplace


Emotional Intelligence In The Workplace (Now w/ Spanish)




      

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Phone: 800-258-3837

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