Microsoft Word 2016 Level 3.5: Securing a Document
Microsoft Office Word 2016 saves key information as part of a document’s metadata, such as author and company...
Microsoft Word 2016 Level 3.6: Using Forms to Manage Content
Almost every business uses forms to collect standard information, which can be printed or electronic documents. Regardless of...
Microsoft Word 2016 Level 3.7: Automating Repetitive Tasks with Macros
Learn how to save time and increase your Microsoft Word 2016 productivity by automating repetitive tasks using macros....
Moments Of Truth In 1 Minute
Every contact with a customer is a moment of truth and when something doesn’t go well, you define...
Navigate the 4 Generational Workplace
The dynamics of the workplace have changed, and four or five generations may now work side-by-side. While it...
Negotiation – A Vital Skill
Closing the deal is one thing, but is it a good deal where your company makes enough margin?...
Negotiation – Bargaining For Outcomes
The process of bargaining is when you and your prospect give and take. Discover the three key principles...
Negotiation Skills
Negotiating is an important skill in one’s personal and professional life. During negotiation, it is important to keep...
Negotiation Skills In 1 Minute
This one-minute video provides some tips to remember when negotiating....
Negotiation Skills: Managing The Discussion
Within a negotiation a lot of your success will be determined on how well you are prepared. Learn...
Negotiation Skills: Proposing Solutions
After you have completed your fact find and unearthed the needs of your customer, you must make some...
Negotiation: The 4 Possible Outcomes
Do you understand what the four possible outcomes of a deal are? They each have pros and cons...