How To Respond To Why Should I Buy From You
Do you fall into the trap of going straight into your features and benefits talk? If you do,...
How To Respond When The Prospect Asks For A Discount
What do you immediately say when someone asks for a discount? Do you immediately knock the price down?...
How To Say No Nicely In 1 Minute
There are four easy steps to follow when you need to say “No.” This one-minute video outlines those...
How To Say No Nicely To A Customer In 1 Minute
This one-minute video shows how you can say no nicely when talking with a customer. This microlearning presents...
How To Say Sorry In 1 Minute
In this one-minute video, we share some key steps to follow in order to provide a sincere and...
How To Sell An Appointment
Learn the key factors you need to take into consideration when setting up appointments over the telephone. This...
Identifying Customer Types
Understanding the various motivations that drive customer behaviors helps customer-facing employees learn how to tailor their approach based...
Improving Critical Thinking In 1 Minute
This one-minute video explains what critical thinking is and gives six tips on what you can do to...
Improving Customer Rapport
One of the most critical factors in cultivating successful business relationships is building customer rapport. Yet far too...
Improving Self-Awareness In 1 Minute
Self-awareness is something useful to improve as it helps us understand our impact on others. This one-minute video...
Improving Your Emotional Intelligence
Our emotions have an impact on so many things, from our mood and our decision-making process, to how...
Improving Your Negotiation Skills
Discover a quick negotiation skills tactic to use. This course demonstrates how to know your LIMITS; i.e. what...