Management & Leadership Library

There are four easy steps to follow when you need to say “No.” This one-minute video outlines those...

This one-minute video shows how you can say no nicely when talking with a customer. This microlearning presents...

In this one-minute video, we share some key steps to follow in order to provide a sincere and...

Learn the key factors you need to take into consideration when setting up appointments over the telephone. This...

Understanding the various motivations that drive customer behaviors helps customer-facing employees learn how to tailor their approach based...

This one-minute video explains what critical thinking is and gives six tips on what you can do to...

One of the most critical factors in cultivating successful business relationships is building customer rapport. Yet far too...

Self-awareness is something useful to improve as it helps us understand our impact on others. This one-minute video...

Our emotions have an impact on so many things, from our mood and our decision-making process, to how...

Discover a quick negotiation skills tactic to use. This course demonstrates how to know your LIMITS; i.e. what...

This one-minute video shows employees how to overcome indifference when working with customers....

This one-minute video shares some key phrases you can use to influence people to do what you would...