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Management & Leadership Library
5 Lessons • 14 Minutes
Business Strategy: Creating A Competitive Edge
New technologies and innovations have changed how companies differentiate their services and offerings to potential...
5 Lessons • 14 Minutes
Business Strategy: Fostering A Culture Of Risk Taking
In today’s business environment, organizations failing to keep up with technological and innovational changes fall...
5 Lessons • 17 Minutes
Business Strategy: Organizational Strategy Elements
A company’s strategic plan is a comprehensive roadmap guiding the organization from where it is...
5 Lessons • 12 Minutes
Business Writing: Becoming A Good Business Writer
Writing for business is different than writing was for an essay in high school or...
6 Lessons • 15 Minutes
Business Writing: Review Of Grammatical Principles
Writing well is a skill worth having, and it is a skill that takes practice....
1 Lessons • 1 Minutes
Call Evaluations In 1 Minute
This one-minute video gives five tips and ideas when using call evaluations....
1 Lessons • 1 Minutes
Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute
Knowing how to calm down an upset customer, whether they are angry, frustrated or emotional,...
1 Lessons • 1 Minutes
Changing Peopleâs Behavior In 1 Minute
This one-minute video explains how you can positively influence people to change their behavior rather...
1 Lessons • 3 Minutes
Changing Your Sales Mindset & Approach Part 1
No matter what you do in sales you need to develop the right mind-set to...
1 Lessons • 3 Minutes
Changing Your Sales Mindset & Approach Part 2
This second part, helps you to continue to develop the right sales mindset to give...
1 Lessons • 1 Minutes
Choose Your Attitude In 1 Minute
Choosing your attitude is a fundamental principle about self control. Your attitude is the one...
5 Lessons • 12 Minutes