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COVID-19 In Healthcare Environments – OSHA’s Emergency Temporary Standard
While many employees are still working from home, frontline healthcare workers have remained on the job during the...
Creating A Positive Healthcare Mindset Part 1: Becoming Aware
Studies have shown 70% of our mindsets regarding change are on what we fear, or don’t want to...
Creating A Positive Healthcare Mindset Part 2: Recognizing Fears
Our natural reaction to stressful or disruptive situations is to focus on what we want to avoid and...
Creating A Positive Healthcare Mindset Part 3: Responding Positively
Change is one of the only constants in life. This is especially true in the healthcare profession where...
Creating A Positive Healthcare Mindset Part 4: Making It Happen
In this final course, of the four-part series, learners take a look at where they are in their...
Creating a Respectful and Positive Workplace
Creating a respectful, civil and inclusive workplace culture is everyone’s responsibility, and contributes to the success of the...
Cultural Sensitivity and Diversity in Healthcare
Sensitivity, understanding and responses to diversity play a significant role in determining patient outcomes. Factors that can influence...
Customer Service – Acknowledge Every Customer
Customers should be your first priority. This video shows you the importance of recognizing your customers before they...
Customer Service Skills for Patient Satisfaction
Everyone wants to be treated respectfully. This holds true when we are interacting with members of the health...
Customer Service: Make It Easy!
Poor customer service leads to customers finding another place to do business, and great customer service builds a...
Diversity Made Simple – Government Version
Organizations, including government organizations, that value diversity are more productive and innovative. This training course takes a deeper...
Diversity Made Simple For Managers – Government Version
Often, organizations talk about diversity and the need for a more diverse workplace. However, it is a loaded...