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9 Lessons • 48 Minutes
COVID-19 In Healthcare Environments – OSHA’s Emergency Temporary Standard
While many employees are still working from home, frontline healthcare workers have remained on the...
12 Lessons • 17 Minutes
Creating A Positive Healthcare Mindset Part 1: Becoming Aware
Studies have shown 70% of our mindsets regarding change are on what we fear, or...
12 Lessons • 15 Minutes
Creating A Positive Healthcare Mindset Part 2: Recognizing Fears
Our natural reaction to stressful or disruptive situations is to focus on what we want...
13 Lessons • 23 Minutes
Creating A Positive Healthcare Mindset Part 3: Responding Positively
Change is one of the only constants in life. This is especially true in the...
20 Lessons • 24 Minutes
Creating A Positive Healthcare Mindset Part 4: Making It Happen
In this final course, of the four-part series, learners take a look at where they...
6 Lessons • 25 Minutes
Creating a Respectful and Positive Workplace
Creating a respectful, civil and inclusive workplace culture is everyone’s responsibility, and contributes to the...
5 Lessons • 28 Minutes
Cultural Sensitivity and Diversity in Healthcare
Sensitivity, understanding and responses to diversity play a significant role in determining patient outcomes. Factors...
1 Lessons • 3 Minutes
Customer Service – Acknowledge Every Customer
Customers should be your first priority. This video shows you the importance of recognizing your...
9 Lessons • 30 Minutes
Customer Service Skills for Patient Satisfaction
Everyone wants to be treated respectfully. This holds true when we are interacting with members...
6 Lessons • 30 Minutes
Customer Service: Make It Easy!
Poor customer service leads to customers finding another place to do business, and great customer...
8 Lessons • 21 Minutes
Diversity Made Simple – Government Version
Organizations, including government organizations, that value diversity are more productive and innovative. This training course...
8 Lessons • 23 Minutes