Frequently Asked Questions

For anyone purchasing individual courses, you can display and print your certificate by logging into your account.

1. Go to the upper right hand corner and click on Login
2. Choose Log IN here to access training you purchased on our website
3. Enter your login information
4. Once you are logged in, scroll to the course title you want the certificate for and choose the Display a certificate of completion option to display and print your certificate. See below for an example.

For those using the LMS, go to your completed courses tab, and on the course you want click on the download cloud to get your certificate.

If you enrolled a learner and mispelled the name or put your name instead of the employee's name in the learner section and want to change it to their name, please email support@mastery.com or call us at 800-258-3837 x-1 so that we may assist you with making the necessary changes.

Many people want to know if this course will certify him/her to be an electrician, truck driver or whatever else the course is about.

It would be best for you to check with the people who are asking you to take the training. You could print the course description to show them or send them a link to have them look at the course description to review to see if it covers the necessary topics for their specific needs.

To be a certified forklift operator a driver must also have practical training. This includes hands-on instruction, live demonstrations, and practice exercises on the forklift, and cannot be done online. Evaluation of the operator's performance must be done in the workplace, and cannot be done online.

These courses are designed to help you meet your employer's training requirements mandated by OSHA. OSHA does not have a process where they approve a training vendor's programs. However, our content partners, who produce the training, utilize safety experts to develop the course materials. They write the courses specifically to comply with OSHA regulation - that is usually their purpose. OSHA lets you, the employer, decide how you want to train. They also allow you to use online and computer-based training to meet their training requirements. However, they place the burden of meeting the requirement on you, rather than the training vendor. Training vendors may not be aware of, or include in the training, site specific hazards and work processes that are unique for your operation, meaning your operation may require additional training outside of these courses.

Yes, these certificates provide proof of training if required by OSHA. Refer to the regulation or standard to make sure you are training on all necessary topics and at the proper frequency.

Please go to our Returns and Refunds page for a full explanation.

The course certificate includes the completion date of the course. The certificate does not show an expiration date because every company has different policies on recertification for their workers.

When you purchase a course on-line from mastery.com you have 60 days to start and complete the course. The course material is not accessible once you have completed the course. However, you can access your certificate at any time.

Most courses take between 15 and 25 minutes to complete. We also offer microlearning courses which are short videos, averaging 3 to 6 minutes and typically don't have quizzes. They can be found here.

Yes. Our courses are fully SCORM compliant, meaning any SCORM compliant LMS can launch the course. We can send you a test package to try. Send requests to sales@masterytech.com

Yes. Most SCORM courses plus many non-SCORM courses will play with the Mastery Learning Management System.

Yes. We have several courses you can choose from for many topics.

Yes. Many of our courses support multiple languages. Your workers simply select their language from the list of available languages at the beginning of the course.

The phone number for EEOC is 800-669-4000. The website for EEOC is https://www.eeoc.gov/