Support that keeps you moving
Help & Support
At Mastery, we’re here to make sure you get the most from your training investment. Whether you’re looking for quick answers, technical support, or guidance on best practices, our team and resources are ready to help.
General Support
Resolve technical issues and account questions with guidance from our knowledgeable support team.FAQs
Find quick answers to the most common questions about Mastery’s training platform, courses, and accountsSubmit a Support Request
Standard support is available through our ticket-based system, where requests are logged, tracked, and answered in the order they are received.
Self-Service Resources
Many questions can be resolved right away through our online resources. Explore our Help Center for step-by-step articles, troubleshooting guides, and tips on using Mastery courses and the Mastery LMS. These resources are available 24/7 and designed to help you move forward quickly.
Customer Support Team
If you need more hands-on assistance, our support team is just a message away. We’ll connect you with the right expert to address your needs—whether that’s resolving a technical issue, helping with licensing, or guiding you through setup. We strive to respond promptly so you can get back to focusing on training.