Incorporate some humor into your employee development plans with training courses produced by The Jeff Havens Company.
Back To Work During the Pandemic
Conflict De-Escalation Techniques: Communicating Face Covering Policies With CustomersConflict De-Escalation Techniques: Communicating Face Covering Policies With Employees And CoworkersConflict De-Escalation Techniques: Preparing Your Workplace For A Face Covering MandateMaintaining A Clean And Healthy Work Environment: Controlling The Spread Of GermsMaintaining A Clean And Healthy Work Environment: Handshake AlternativesMaintaining A Clean And Healthy Work Environment: Handwashing And Cleaning ProtocolsMaintaining A Clean And Healthy Work Environment: How To Put On And Take Off PPEMaintaining A Clean And Healthy Work Environment: Returning To Work Protocols And GuidelinesMaintaining A Clean And Healthy Work Environment: What To Do If You Test Positive For COVID-19
Safety
Building A Lasting Culture Of SafetyEffective Use Of Personal Protective EquipmentEquipment Safety EssentialsCreating A Safe Industrial Workplace
Workplace Culture
Identifying and Preventing Sexual HarassmentCreating An Incredible Company CultureBathroom And Breakroom EtiquetteCollaborative Space EtiquetteProfessional ExcellenceLeveraging The Power Of GenerationsInterviewing Skills: Career Advancement Techniques
Leadership
Conducting Exceptional InterviewsConflict ResolutionDifficult ConversationsEmployee Engagement EssentialsEmerging LeadersSuperior Leadership
Sales & Customer Service
Contact Center: Beyond The MetricsContact Center: Speaking The LanguageCustomer ServiceIdentifying Customer TypesRemarkable Customer ServicePerfecting The Customer ExperienceFinancial Services Business Skills
Ethics
Ethics For Everyone: Why Be Ethical?Ethics – Corporate
Conflict
Conflict De-Escalation Techniques: Active ListeningConflict De-Escalation Techniques: Developing a Solution MindsetConflict De-Escalation Techniques: Recognizing and Removing Biases