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7 Lessons • 27 Minutes
Dealing with Hazardous Spills
Hazardous materials (hazmat) are abundant in the workplace, from simple cleaning products to more serious...
1 Lessons • 1 Minutes
Dealing With Introverts In 1 Minute
This one-minute video explains five things you can do to improve your relationship with introverted...
1 Lessons • 1 Minutes
Dealing With Know-It-All Customers In 1 Minute
This one-minute video demonstrates how to handle customers or colleagues who think they know better...
1 Lessons • 1 Minutes
Dealing With Non-Stop Talking Customers In 1 Minute
This one-minute video provides some tips on how to deal with customers who like to...
1 Lessons • 1 Minutes
Dealing With Rude People In 1 Minute
This one-minute video provides five tips for dealing with rude people....
9 Lessons • 21 Minutes
Dealing With Suicidal Employees And Victims Of Domestic Violence
One of the hallmarks of a great place to work is a culture of care....
1 Lessons • 1 Minutes
Decision Making In 1 Minute
This one-minute video helps you to understand the key components of decision making....
8 Lessons • 32 Minutes
Defensive Driving: When Good Weather Goes Bad
Knowing how to maintain composed control over your vehicle and surroundings can prevent you from...
1 Lessons • 1 Minutes
Defusing Anger (CALM) In 1 Minute
This one-minute video demonstrates how to diffuse anger using the four-step CALM technique....
1 Lessons • 1 Minutes
Defusing Angry Customers In 1 Minute
Angry customers can be difficult to deal with. This one-minute video explains some steps you...
6 Lessons • 10 Minutes
Delegation
Delegating tasks and responsibilities to employees and team members is a vital aspect of good...
1 Lessons • 1 Minutes