Browse Courses
Find the titles that fit your needs best. Search and filter below to find courses on a specific topic, industry, or workplace.
5 Lessons • 28 Minutes
Cultural Sensitivity and Diversity in Healthcare
Sensitivity, understanding and responses to diversity play a significant role in determining patient outcomes. Factors...
1 Lessons • 1 Minutes
Customer Effort In 1 Minute
This one-minute video explains what customer effort is, what a customer effort score means and...
6 Lessons • 9 Minutes
Customer Retention
Per a 2021 Annex Cloud blog post, a 5% increase in customer retention can boost...
10 Lessons • 38 Minutes
Customer Service
As you can imagine, customer service is critical in any sales or customer-facing position. Good...
1 Lessons • 3 Minutes
Customer Service – Acknowledge Every Customer
Customers should be your first priority. This video shows you the importance of recognizing your...
1 Lessons • 4 Minutes
Customer Service – Act To Solve Problems
Customer service is about solving problems and may require a little creativity. This video shows...
1 Lessons • 3 Minutes
Customer Service – Are You With Me?
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when...
1 Lessons • 2 Minutes
Customer Service – Cutting Corners
This course shows customer service reps how cutting corners becomes a damaging viral video, compared...
1 Lessons • 3 Minutes
Customer Service – I’m Right You’re Wrong
This microlearning provides an example of how engaging in an argument with a customer can...
1 Lessons • 3 Minutes
Customer Service – It’s Not My Problem
Watch a customer rant online after getting the runaround from a service rep. She just...
1 Lessons • 4 Minutes
Customer Service – Listen To Your Customers
Customers really want to be heard- the first time. This video demonstrates how to use...
1 Lessons • 3 Minutes