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1 Lessons • 1 Minutes
Critical Thinking In 1 Minute
This one-minute video explains six steps to critical thinking....
10 Lessons • 25 Minutes
Crystalline Silica Employee Training
Crystalline silica is a naturally occurring substance used in many industries, from construction to food...
7 Lessons • 10 Minutes
Cultural Awareness
According to People Management, diverse teams are 87% better at making decisions, and according to...
7 Lessons • 18 Minutes
Cultural Nuances
Culture impacts numerous facets of everyday workplace situations, yet most employees aren’t aware of the...
5 Lessons • 28 Minutes
Cultural Sensitivity and Diversity in Healthcare
Sensitivity, understanding and responses to diversity play a significant role in determining patient outcomes. Factors...
1 Lessons • 1 Minutes
Customer Effort In 1 Minute
This one-minute video explains what customer effort is, what a customer effort score means and...
6 Lessons • 9 Minutes
Customer Retention
Per a 2021 Annex Cloud blog post, a 5% increase in customer retention can boost...
10 Lessons • 38 Minutes
Customer Service
As you can imagine, customer service is critical in any sales or customer-facing position. Good...
1 Lessons • 3 Minutes
Customer Service – Acknowledge Every Customer
Customers should be your first priority. This video shows you the importance of recognizing your...
1 Lessons • 4 Minutes
Customer Service – Act To Solve Problems
Customer service is about solving problems and may require a little creativity. This video shows...
1 Lessons • 3 Minutes
Customer Service – Are You With Me?
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when...
1 Lessons • 2 Minutes