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Contact Center: Speaking The Language
Whether it’s answering a 911 call or assisting a disappointed customer who wants to return their purchase, contact...
Coping Under Fire On The Front Line In 1 Minute
Many people working on the front line in call centers, receptions or retail experience abusive or angry people....
Coping With Redundancy
Redundancy is common during recessions and economic downturns. This video training explores ways to better cope under the...
Correct Pronoun Usage
Pronouns, such as I, you, he, she, are a part of speech that allows for more efficient dialogue....
Courageous Conversations About Race
To be courageous is to do something despite being fearful. Many people avoid conversations about bias, racism, and...
Courageous Conversations In 1 Minute
This one-minute video helps to explain how to hold a courageous or difficult conversation....
COVID 19: Staying Safe At Work For Employees
COVID-19 has impacted our lives and our workplace. This video training explores how employees can stay safe at...
COVID 19: Staying Safe At Work For Employers
The recent COVID-19 pandemic brought workplaces around the world to a halt. Now, as employers in all types...
COVID-19 In Healthcare Environments – OSHA’s Emergency Temporary Standard
While many employees are still working from home, frontline healthcare workers have remained on the job during the...
COVID-19: How To Greet Each Other In The New World
As we all navigate life during the coronavirus pandemic, we need some alternatives for greeting each other. This...
COVID-19: How To Properly Don And Doff Your PPE Mask
Wearing a mask is one of the easiest steps we can all take to prevent the spread of...
COVID-19: Precautions
As we return to work during this pandemic, there are many precautions we must be aware of every...