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Consultative Selling PULSE Model – Understand
Using the Consultative selling PULSE model, learn how to fully understand your prospect’s or client’s needs and requirements...
Consultative Selling Reminders
This session covers some all-round basic consultative selling best practices to keep you focused when selling in this...
Consultative Selling Skills – The PULSE Model
Learn how to structure your sales interactions by using the PULSE consultative selling model. This microlearning features a...
Consultative Selling Skills – Why Use This Approach?
The days of “show up and throw up” are over. Today’s modern day buyer wants a “good listening...
Contact Center: Beyond The Metrics
Just one unmotivated contact center employee can affect the performance of the entire department. That is why a...
Contact Center: Speaking The Language
Whether it’s answering a 911 call or assisting a disappointed customer who wants to return their purchase, contact...
Coping Under Fire On The Front Line In 1 Minute
Many people working on the front line in call centers, receptions or retail experience abusive or angry people....
Coping With Redundancy
Redundancy is common during recessions and economic downturns. This video training explores ways to better cope under the...
Correct Pronoun Usage
Pronouns, such as I, you, he, she, are a part of speech that allows for more efficient dialogue....
Courageous Conversations About Race
To be courageous is to do something despite being fearful. Many people avoid conversations about bias, racism, and...
Courageous Conversations In 1 Minute
This one-minute video helps to explain how to hold a courageous or difficult conversation....
COVID 19: Staying Safe At Work For Employees
COVID-19 has impacted our lives and our workplace. This video training explores how employees can stay safe at...