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1 Lessons • 4 Minutes
Consultative Selling Reminders
This session covers some all-round basic consultative selling best practices to keep you focused when...
1 Lessons • 5 Minutes
Consultative Selling Skills – The PULSE Model
Learn how to structure your sales interactions by using the PULSE consultative selling model. This...
1 Lessons • 3 Minutes
Consultative Selling Skills – Why Use This Approach?
The days of “show up and throw up” are over. Today’s modern day buyer wants...
6 Lessons • 53 Minutes
Contact Center: Beyond The Metrics
Just one unmotivated contact center employee can affect the performance of the entire department. That...
6 Lessons • 59 Minutes
Contact Center: Speaking The Language
Whether it’s answering a 911 call or assisting a disappointed customer who wants to return...
1 Lessons • 1 Minutes
Coping Under Fire On The Front Line In 1 Minute
Many people working on the front line in call centers, receptions or retail experience abusive...
7 Lessons • 9 Minutes
Coping With Redundancy
Redundancy is common during recessions and economic downturns. This video training explores ways to better...
3 Lessons • 12 Minutes
Correct Pronoun Usage
Pronouns, such as I, you, he, she, are a part of speech that allows for...
5 Lessons • 13 Minutes
Courageous Conversations About Race
To be courageous is to do something despite being fearful. Many people avoid conversations about...
1 Lessons • 1 Minutes
Courageous Conversations In 1 Minute
This one-minute video helps to explain how to hold a courageous or difficult conversation....
17 Lessons • 32 Minutes
COVID 19: Staying Safe At Work For Employees
COVID-19 has impacted our lives and our workplace. This video training explores how employees can...
16 Lessons • 31 Minutes