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6 Lessons • 59 Minutes
Contact Center: Speaking The Language
Whether it’s answering a 911 call or assisting a disappointed customer who wants to return...
1 Lessons • 1 Minutes
Coping Under Fire On The Front Line In 1 Minute
Many people working on the front line in call centers, receptions or retail experience abusive...
7 Lessons • 9 Minutes
Coping With Redundancy
Redundancy is common during recessions and economic downturns. This video training explores ways to better...
3 Lessons • 12 Minutes
Correct Pronoun Usage
Pronouns, such as I, you, he, she, are a part of speech that allows for...
5 Lessons • 13 Minutes
Courageous Conversations About Race
To be courageous is to do something despite being fearful. Many people avoid conversations about...
1 Lessons • 1 Minutes
Courageous Conversations In 1 Minute
This one-minute video helps to explain how to hold a courageous or difficult conversation....
17 Lessons • 32 Minutes
COVID 19: Staying Safe At Work For Employees
COVID-19 has impacted our lives and our workplace. This video training explores how employees can...
16 Lessons • 31 Minutes
COVID 19: Staying Safe At Work For Employers
The recent COVID-19 pandemic brought workplaces around the world to a halt. Now, as employers...
9 Lessons • 48 Minutes
COVID-19 In Healthcare Environments – OSHA’s Emergency Temporary Standard
While many employees are still working from home, frontline healthcare workers have remained on the...
1 Lessons • 1 Minutes
COVID-19: How To Greet Each Other In The New World
As we all navigate life during the coronavirus pandemic, we need some alternatives for greeting...
1 Lessons • 3 Minutes
COVID-19: How To Properly Don And Doff Your PPE Mask
Wearing a mask is one of the easiest steps we can all take to prevent...
1 Lessons • 2 Minutes