The 5 Values of GREAT Customer Service
- Product ID
- qmri5vgc_vod
- Training Time ?
- 25 to 35 minutes
- Language(s)
- English
- Video Format
- Standard Definition
- Required Plugins
- None
- Number of Lessons
- 8
- Quiz Questions
- 10
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
The 5 Values of GREAT Customer Service
People usually recommend businesses with great customer service to their friends, families, and co-workers. This increases the likelihood of obtaining new and repeat customers, which is important for a successful business. This online course demonstrates the 5 values of customer service.
The stories used in this course show examples of GREAT customer service: Greet, Respect, Evaluate, Adjust, and Thank. Also within this course are the 5 values of customer service, which are emphasized within each story. By viewing this online training, you will learn how to be sensitive to the needs of diverse customers, and learn what different people value.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
All customer-facing employees
- Introduction
- Who is your most Important Customer?
- Value 1: Show Respect
- Value 2: Personalize
- Value 3: Pay Attention
- Value 4: Show You Care
- Value 5: Advocate
- Conclusion
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