Managing Conflict: Situational Conflict

People are complex, and relationships can be especially tricky to navigate in certain professional situations. The best leaders don’t ignore conflict, they keep an eye out for it, and they address before it becomes a problem. This course shows leaders some best practices to manage conflicts to avoid negative effects of conflict such as declining productivity, high turnover rates and weakened reputations.

Leaders who understand how conflict happens, and the styles to handle it, can effectively manage the inevitable difficulties that come with managing people. This course covers the five styles of conflict management, the five stages of conflict, and when to use the various styles.

Use this course to increase your awareness as a leader to recognize and deal with conflict before it gets out of hand.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone in a leadership or management role

• Introduction
• The Five Stages Of Organizational Conflict
• The Five Styles Of Conflict Management
• When To Use The Different Behavior Styles
• Summary

• Managing Conflict In 1 Minute
• Conflict De-Escalation Techniques: Preparing Your Workplace For A Face Covering Mandate
• Understanding Conflict In 1 Minute