Managing Conflict: The Role of the Facilitator
- Product ID
- tquemcrf_vod
- Training Time ?
- 8 to 12 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 5
- Quiz Questions
- 4
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Leaders often deal with interpersonal conflicts as they manage projects and lead team members. If a leader has a conflict resolution model to follow, managing the disruption of conflict becomes less intimidating. Through this training video, leaders learn about the basics of facilitation, as well as how to lead an effective mediation.
The goal of facilitation is to bring two disagreeing parties together to a mutual resolution. This course demonstrates how as an effective facilitator, one must learn how to ask clarifying questions, be an active listener, and control their emotions when confronting the issue between the parties. The course also explores how you can utilize opposing opinions to achieve better business results.
Not all conflicts require facilitation, however. Some conflicts drive innovation and creativity, and leaders should be able to recognize these kinds of conflict and harness them to make better business decisions. Utilize the materials provided in this online training lesson to learn how to effectively manage conflict as a facilitator.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
All leaders or anyone trying to build leadership skills
- Introduction
- The Basics Of Facilitation
- The Three Step Mediation
- When To Encourage Opposing Dialogue
- Summary
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