Emotional Intelligence: EQ Strategies

Having strong emotional intelligence skills enables individuals to achieve goals and create a more collaborative, productive work environment. The good news is emotional intelligence can be developed! This online training course explains the four parts of emotional intelligence (self-awareness, self-management, social awareness, and relationship management), and teaches strategies to help strengthen these components.

Viewers learn how to develop self-awareness by observing one’s emotions, and how to develop self-management. Self-management can be achieved by delaying emotional reactions and making a conscientious choice about how to react to situations based on one’s values, not emotions.

Social awareness and relationship management are the parts of emotional intelligence involving an understanding of interactions with others. Developing social awareness helps to recognize the emotions of fellow employees. This can be done by learning to interpret their body language, observing how employees interact in the work environment, and getting to know employees. Viewers are shown several ways to build and strengthen relationships at work. Some of these relationship management strategies include greeting people, networking and giving praise.

Learn how to develop emotional intelligence by completing this online training course.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Everyone who would like to develop their interpersonal skills

• Introduction
• Self-Awareness Strategies
• Self-Management Strategies
• Social-Awareness Strategies
• Relationship Management Strategies
• Summary

• Internal Customer Service In 1 Minute
• Improving Self-Awareness In 1 Minute
• Dealing With Rude People In 1 Minute