Assert Yourself

Being assertive does not mean getting your way or bullying a co-worker into doing what you need him or her to do. This course illustrates how being assertive is simply being able to respectfully state your perspective while understanding the other person’s perspective to solve problems and resolve issues.

Using the three types of behavioral states (child, parent, and adult) as the backdrop, this course guides students toward taking an adult approach to each issue or problematic situation they may face with co-workers and management. Armed with an awareness of the typical emotional responses and how to refrain from them, this course helps learners develop the skill and insight to pause before they become angry, defensive or resentful.

Offer this course to all employees to resolve issues more effectively while enhancing their relationships with one another.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Employees at all levels

• Be Assertive
• Fight or Flight
• Be the Adult
• Practice Makes Perfect
• Be Direct
• One More Thing

• Internal Customer Service In 1 Minute
• Improving Self-Awareness In 1 Minute
• Dealing With Rude People In 1 Minute