Improving Your Emotional Intelligence

Emotional intelligence is being aware of the impact our emotions have on our perceptions of events and interactions with others. People with a high level of emotional intelligence tend to be healthier and more productive.

This online training course teaches employees three ways to develop emotional intelligence. These include developing an awareness of emotions, managing and controlling emotions, and applying these skills in relationships with others.

Viewers learn the two main tools needed to develop an awareness of emotions are knowing how we react to situations and knowing why we react that way. Most people believe there is a cause-and-effect principle behind our reactions; that an event occurs, and we react to it. This course explains how when an event occurs, we immediately interpret what the event means, and then we respond to our interpretation of it. Those split-second interpretations influence how we respond. Viewers are shown how to understand why we react a certain way by reflecting on the expressed emotions and what triggered them, and how to transform weaknesses into strengths.

Complete this online training course to learn how to develop emotional intelligence and improve your interpersonal relationships.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees

• What Is Emotional Intelligence?
• Developing Emotional Self-Awareness
• Managing Your Emotions
• Building Empathy With Others

• Internal Customer Service In 1 Minute
• Improving Self-Awareness In 1 Minute
• Dealing With Rude People In 1 Minute