Identifying Customer Types
- Product ID
- tjhcicty_vod
- Training Time ?
- 21 to 26 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 5
- Quiz Questions
- 5
- Closed Captioning
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Customer-facing employees must be able to quickly assess their client’s motivations in order to tailor their recommendations and communication to meet their needs. This training is about identifying customers and customizing how to approach them.
Using different sales scenarios and humor, this message delivers information on four types of customers: value shoppers, relationship shoppers, independent shoppers, and “hands off” shoppers. Identifying what each one is motivated by, and how to approach them help yield more successful sales interactions. For example, relationship shoppers want more than just a product, they also want a valued business relationship.
Learn how to identify customer types and tailor your sales pitch to meet their corresponding needs with this course.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Those in sales and service roles
- The Four Main Types Of Customers
- Value Shoppers
- Relationship Shoppers
- Independent Shoppers
- Hands-Off Shoppers
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