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Customer Service

This course has been discontinued and is no longer available.

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Product ID: tjhccser_vod
Training Time ?: 22 to 32 minutes
Language(s): English
Video Format: High Definition
Required Plugins: None
Number of Lessons: 10
Quiz Questions: 10
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking

Overview

Without good customer service, you will not last long in the customer service industry. Good customer service can even help insulate a company from potentially debilitating economic conditions. This humorous training video provides customer-facing employees with clear instructions on how to provide great customer service, through examples of good and bad customer service interactions.

People want to know that you are listening, and that you care about their experience. Businesses that pay attention to every step in the customer’s experience are more successful than those that do not. Even a small change in policies or procedures can yield a huge result. If you fail to listen or pay attention to your customers, you will lose them. This course shares best practices on topics such as the environment you bring customers into, wait times, behaviors that commonly annoy customers, how to deal with irate customers, and more.

Utilize the information presented in this training lesson and learn how to give proper customer service, and ensure your customers remain happy and loyal to your organization.

This course is in the Video On Demand format, to read about Video On Demand features click here.

Install on any SCORM LMS
Full-screen video presentation
Print certificate and wallet card
You have 30 days to complete the course

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