Building Customer Relationships: Utilizing Customer Feedback

There’s no better way to know what your customers expect from you than to ask your customers what they expect from you. This microlearning explains how customer feedback can help you improve, how to effectively solicit that feedback, and how important it is to develop a process for doing so. You’ll also get a glimpse into one of the world’s worst coffee shops. How does that factor into all this? You’ll just have to watch to find out!

This microlearning is part of a series designed to provide all the skills necessary to transition your interactions with your customers from transactional to relational. Building Customer Relationships will help you create the kinds of bonds with your customers that will generate genuine goodwill, withstand unexpected problems, and result in more business. You’ll also get plenty of chances to laugh along the way, because market research has shown us that people like fun things more than boring ones, so these courses were created to educate and entertain!

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All those in a customer-facing role

• Customer Feedback

• Sales Fundamentals
• Award Winning Outbound Calling
• Know Your Business