Building Customer Relationships: Effective Problem Solving

When something goes wrong during a customer experience, you could always close your eyes and pretend it never happened. Or you could do some of the things you’ll see in this microlearning video, which is probably the better option. You’ll see the power of a simple apology, the importance of communication, and some pretty amazing ideas to consider including in your wardrobe.

This microlearning is part of a series designed to provide all the skills necessary to transition your interactions with your customers from transactional to relational. Building Customer Relationships will help you create the kinds of bonds with your customers that will generate genuine goodwill, withstand unexpected problems, and result in more business. You’ll also get plenty of chances to laugh along the way, because market research has shown us that people like fun things more than boring ones, so these courses were created to educate and entertain!

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All those in a customer-facing role

• Effective Problem Solving

• Offering A Solution In 1 Minute
• Objection Handling (Feel Felt Found) In 1 Minute
• Overcoming Sales Objections In 1 Minute