Building Customer Relationships: Managing Customer Expectations

This microlearning shows you how easy it is to manage your customers’ various expectations. As it turns out, a little communication goes a long way. We’ll discuss how to personalize your interactions, anticipate potential problems, and provide realistic timelines. We’ll also talk about what to do with the tiny minority of customers whose demands are either impossible or obnoxious. That part’s fun, trust us.

This microlearning is part of a series designed to provide all the skills necessary to transition your interactions with your customers from transactional to relational. Building Customer Relationships will help you create the kinds of bonds with your customers that will generate genuine goodwill, withstand unexpected problems, and result in more business. You’ll also get plenty of chances to laugh along the way, because market research has shown us that people like fun things more than boring ones, so these courses were created to educate and entertain!

   This course is in the Video On Demand format, to read about Video On Demand features click here.

• Managing Customer Expectations

• Influencing Others In 1 Minute
• Handling Objections Tips In 1 Minute
• Don't Talk About Your Solutions Too Early On