Building Customer Relationships: Demonstrating Your Values

Showcasing your personal values, or those of your company, is an excellent way to distinguish yourself from your competitors, not to mention that today’s customers pay as much attention to a company’s values as they do to the products and services those companies sell. This microlearning details the different kinds of values you might choose to highlight, how to effectively showcase those values, and what happens when your values conflict with your customers’ values.

This microlearning is part of a series designed to provide all the skills necessary to transition your interactions with your customers from transactional to relational. Building Customer Relationships will help you create the kinds of bonds with your customers that will generate genuine goodwill, withstand unexpected problems, and result in more business. You’ll also get plenty of chances to laugh along the way, because market research has shown us that people like fun things more than boring ones, so these courses were created to educate and entertain!

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All those in a customer-facing role

• Demonstrating Your Values

• Offering A Solution In 1 Minute
• Objection Handling (Feel Felt Found) In 1 Minute
• Overcoming Sales Objections In 1 Minute