Emotional Intelligence In The Workplace

Emotional intelligence is the ability to recognize, manage, and harness the emotions of yourself and others in private and social interactions. Not possessing emotional intelligence weakens your decision making, conflict resolution skills, and personal relationships. Therefore, emotional intelligence can often be the difference between success and failure. Fortunately, it is a skill that can be developed, and this course shows employees how to improve their emotional intelligence and put it into action in the workplace.

The first step to use emotional intelligence is to be aware of your emotions and how they affect you and your interpersonal relationships. This self-awareness is critical; you need to be able to recognize your emotional weaknesses, for example, and not allow them to result in poor decisions. Once you can recognize your emotions, you can begin to harness them into positive results. This course shows you how to be self-aware, and details other methods for improving emotional intelligence such as exhibiting patience, provide feedback, and watch for manipulation. This course helps you understand how to channel your own emotions, recognize emotions in others and apply emotional intelligence to your social interactions.

Emotional intelligence is important in nearly every aspect of one’s life and is used nearly every day. It is a vital skill you must understand, grow, and employ. Utilize the materials presented here and put emotional intelligence into action in the workplace.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Everyone

• Introduction
• Self-Recognition
• Self-Management
• Patience
• Personal Values
• Channeling Emotions
• Recognizing Emotions In Others
• Non-Verbal Cues
• Listening
• Applying Emotional Intelligence
• Benefiting From Criticism
• Providing Feedback
• Apologize When You Are Wrong
• Forgiveness
• Keep Your Word
• Help Others Succeed
• Watch For Manipulation
• Conclusion

• Resilience Tips In 1 Minute
• R U OK? In 1 Minute
• Internal Customer Service In 1 Minute