Conflict Resolution In The Office

Unresolved conflicts in the office can raise employees’ stress levels, damage morale, and even lead to physical violence. However, when handled properly, conflict can lead to positive change and innovation for employees and the companies they work for. This training is about helping office works tackle the tough subject of conflict resolution.

Understanding what causes conflicts and the different types, helps workers understand how to prevent these situations and face them, if needed. This training gives helpful tips on how to handle confrontation and manage situations if they become difficult or hostile. There are also ideas on how to handle and diffuse them before they get to that point. Making sure everyone is on the same page is important in conflict resolution.

Use this course to help employees learn how to communicate and cooperate in order to manage workplace conflicts.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees working in an office setting

• Introduction
• Understanding Conflict In The Workplace
• Responses That Can Make Things Worse
• Resolving Conflicts Effectively
• How To Handle A Confrontation
• Conclusion

• Managing Conflict In 1 Minute
• Conflict De-Escalation Techniques: Preparing Your Workplace For A Face Covering Mandate
• Understanding Conflict In 1 Minute