Listening Skills

Hearing is a physical ability but listening is a skill. When communicating, you must be cognizant of verbal and non-verbal communication while listening to the other person. Developing one’s active listening skills is critical for effective communication at work and at home. Use this training module to understand the importance of using active, or reflective, listening to improve communication.

This course reviews how effective communication should work. It also discusses the process loop of how messages are sent and received. Viewers learn about reflective listening and how to become a better listener and overall communicator. This course uses discussion questions and a workbook to further enhance the learner’s engagement.

Two-thirds of everything you learn comes from listening, therefore, it is critical to learn listening skills to improve communication. With this online training course, viewers learn how to apply these listening skills to everyday life.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees

• Introduction
• Effective Communication
• Communication Process Loop
• Listening Skills
• Listening And Communication
• Reflective Listening
• Recap

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