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Customer Service - Observe The Difference In Every Customer
- Product ID
- at30csod_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Overview
Customer service providers who respond appropriately to the verbal and nonverbal cues from customers often provide the best service. This video shows reps how a concept called mirroring can help them observe their customer’s needs and tailor their responses accordingly.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
All customer-facing employees
Topics
The course presents the following topical areas:
- Observe the Difference in Every Customer
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