- Product ID
- at30cslt_vod
- Training Time ?
- 4 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Overview
Listening is an underappreciated skill. This video shows you how to use active listening to help serve your customers. The video also shows how jumping to conclusions and favoring speed over comprehension can lead to escalating a customer’s frustration even further. Learn some tips on active listening to improve your service.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
Customer service reps
Topics
The course presents the following topical areas:
- Listen to your Customers
© Mastery Technologies, Inc.
