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Customer Service - It's Not My Problem
- Product ID
- at30csin_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Overview
Customer service reps who own each and every interaction and follow through on promises often earn appreciation and glowing customer reviews. Learn by example in this course as a customer explains how a tale of frustration can be turned into a positive interaction.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
Everyone in customer service
Topics
The course presents the following topical areas:
- It's Not my Problem
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