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Customer Service - The Invisible Customer
- Product ID
- at30csic_vod
- Training Time ?
- 2 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Overview
Customer service reps who ignore their customers or become distracted while helping them, might find themselves the cause of a bad customer review. This short video shows customer service reps the difference it makes when you give a customer your full, undivided attention.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
Customer service employees
Topics
The course presents the following topical areas:
- The Invisible Customer
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