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Customer Service - Cutting Corners
- Product ID
- at30cscc_vod
- Training Time ?
- 2 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Overview
Learn by example, as one service provider learns how cutting corners can lead to damaging reviews. This microlearning also shows reps an example of how going above and beyond not only offers the customer exceptional service but yields a rave review.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
CSRs or any customer-facing employee
Topics
The course presents the following topical areas:
- Cutting Corners
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