- Product ID
- at30csay_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Overview
It is important for customers to feel like the representative on the other end of the phone is actually listening. This video demonstrates how frustration can build when a customer service rep is not employing active listening. An example of the right way to handle the call is also included.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
Anyone working in a customer service role
Topics
The course presents the following topical areas:
- Are you with Me?
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