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Customer Service - Act To Solve Problems
- Product ID
- at30csat_vod
- Training Time ?
- 4 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Overview
Customer service is about solving problems, and sometimes that means thinking out the box. This short video demonstrates some tips for reps to act toward solving a customer’s problem, instead of leaving them dissatisfied.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
Customer service representatives
Topics
The course presents the following topical areas:
- Act to Solve Problems
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